User Support


When reporting any problem, please include as much detail as possible including the time the error occured and on what host.

For networking issues, please include the source and destination host names and a traceroute if possible.

If you refer to a file, please give the full path name and on what host this file resides.

How to contact user support:

  • Preferred method: Send email to ccshelp@nrl.navy.mil.

  • If you wish to call, the support line is (202) 404-7337 and is staffed during NRL normal working hours.

DoD HPCMP Users:

If you are an DoD HPCMP user and need further assistance reguarding issues at other HPC sites or general Kerberos support, please contact the HPC Help Desk.

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